Something not working in MedUZa, or have a question? Start with the answers below. If they don't help, write to us. You'll find our contacts at the end of this page.
How do I restore my purchases?
Open Shop in the app and tap Restore purchases. Make sure you are signed in to the same account you used to make the purchase.
How do I manage or cancel my subscription?
- iPhone: Settings → [your name] → Subscriptions.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions.
- In the app: Shop → Premium → Manage subscription.
Cancel at least 24 hours before the current period ends, otherwise the subscription renews. Deleting the app does not cancel it.
I paid, but my pearls or Premium didn't arrive
- Check that you are signed in to the same account you paid with.
- Open Shop and tap Restore purchases.
- If that doesn't help, write to us and include your order number. On Google Play, it's the order ID that starts with "GPA.". On the App Store, it's the order ID in the receipt email from Apple.
What are pearls and how do I get them?
Pearls are the app's internal currency. You use them to unlock books and audiobooks. You can buy a pearl pack (100, 300 + 30 bonus, 600 + 100 bonus or 1500 + 400 bonus), get them as a Premium bonus, or earn them in quizzes. Pearls have no cash value and can't be moved to another account.
What does Premium include?
- Access to all books and audiobooks in the catalogue.
- Bonus pearls: 100 every month on the monthly plan, or 1200 on the yearly plan.
- No ads inside the app.
You'll see the price in your local currency in the store before you buy.
How do I change the theme?
Go to Profile → Theme and choose light, sepia or dark. The theme is saved only on your device.
How do I change the app language?
Go to Profile → Language. The app is available in Uzbek, Russian and English.
Signing in with Google or Apple
You can sign in with your Google account or, on iOS, with Sign in with Apple. As a guest, you can browse the catalogue, but you need an account to read, listen or buy.
Why does the app say my email is already linked? If you first signed up with Google and then try to sign in with your Apple ID using the same email, the app offers to sign you in with Google instead. It then links your Apple ID to that same account.
I chose "Hide My Email" with Apple. Which email does my account use? In that case, we receive an Apple relay address ending in @privaterelay.appleid.com instead of your real email. You can see it in your profile in the app. Mention this address when you write to us.
How do I delete my account?
The steps are on the Delete Your Account page.
Contact us
When you write, please include the email address of your MedUZa account.
- Email: execode12@gmail.com
- Telegram: t.me/judey_love
- Phone: +998 97 430 12 28
MedUZa is developed by Ozodbek Xayrullayev in Tashkent, Uzbekistan. You may also want to read our Privacy Policy and Terms of Use.